Legal

Privacy Policy

Last updated: May 15, 2026

This Privacy Policy explains how Mettlence ("Mettlence", "we", "us", or "our") collects, uses, and protects information when you interact with our website at mettlence.com, our owned digital brands, and our owned Facebook Pages and customer-support channels.

1. Information We Collect

We collect information in the following ways:

Information you provide directly — such as your name, email address, and the content of messages you send when you contact us through our website forms, support email, or our owned Facebook Pages.
Facebook Page messages and comments — when you message or comment on a Facebook Page we own and operate, we receive the content of those messages and comments, along with the publicly available profile information that Meta provides with them.
Basic website analytics — such as pages visited, browser type, and approximate location, used to keep the website running and improve it.

2. How We Use Facebook Page Messages and Comments

When you contact us through one of our owned Facebook Pages, our internal support team uses the message or comment to:

Read and reply to your customer inquiry.
Resolve product, access, or order issues you have raised.
Review and respond to support-related comments on our owned Pages.
Improve our internal support workflows.

This access is used only for our own owned Facebook Pages and brands. We do not use Facebook Page messages or comments for unrelated advertising, resale, or external client services.

3. Internal Support Usage

Access to Facebook Platform Data is limited to authorized internal Mettlence team members who handle customer support and moderation for our owned Pages. We apply reasonable access controls and review who has access on an ongoing basis.

4. No Sale or Sharing of Platform Data

We do not sell, rent, or otherwise share Facebook Platform Data (including Page messages and comments) with third-party clients or unrelated businesses. We may use service providers (such as email, hosting, or helpdesk tools) to operate our support workflows, and these providers process information only on our behalf and under appropriate confidentiality and data-protection terms.

5. Data Retention

We retain Facebook Page messages, comments, and related support records only for as long as needed to handle support requests, operate our customer-service workflows, and meet our legal and operational obligations. When this information is no longer needed, we delete or de-identify it.

6. Your Choices and Requests

You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. To make a request — including a request to delete data we hold from your Facebook Page messages or comments — email us at [email protected]. We will respond within a reasonable timeframe.

7. Cookies and Analytics

Our website uses a small number of cookies and standard analytics tools to keep the site running and understand how visitors use it. You can disable cookies in your browser settings; some parts of the website may not function as expected without them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice.

9. Contact

For any questions about this Privacy Policy or how we handle your information, contact us at [email protected] or via our contact page.